88% Hate Courier Initial CityLink Heres An Example of Why

Had a parcel to send next day so I booked a courier online. My mistake was that I chose Initial City Link. According to their website "City Link has been successfully delivering documents, parcels, pallets and freight throughout the world since 1969"....I guess they don't mention the unsuccessful ones.

On the first day, they never showed up. I rang, driver was new apparently. Rebooked, but on the second collection day they failed to turn up again. No explanation. After two failed pick ups rang HQ on the 3rd day. Then they claimed they had in fact picked up the parcel (which was still sitting on my desk btw). Turns out they picked up the wrong parcel from an unknown 3rd party address and tried to deliver the wrong parcel on my behalf. Total chaos. Cancelled. They refused to refund. What a great british company.

More examples are here http://amplicate.com/hate/citylink